FAQ’s Page
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Frequently Asked Questions:
Question: Can you tell me what is wrong with my car over the phone?
Answer: In most cases we cannot accuratly diagnose your vehicle over the phone. Your car is an extremely complex piece of machinery that requires hands on testing and inspection.
Question: Do you provide loaner cars?
Answer: We do not provide loaner cars, but we do offer a limited shutttle service locally. Additionally, you can choose a rental car. We have special rates available
Question: When are the best times to ask questions or to make an appointment
Answer: We are open from 8:00 a.m. to 5:00 p.m., however, mornings and evenings are the busiest times for us as customers drop-off and pick-up their cars. We can spend more time answering your questions in the middle portion of the day.
Question: How often should I have my car serviced?
Answer: It varies from model to model, but as a general rule you should change your oil every 3 – 4 thousand miles and perform the annual recommended factory scheduled maintenance.
Question: The salesman at the dealership I purchased my new car from said that if I have you work on my car, It will void my warranty. Is this true?
Answer: False! That is against Federal Law. The Magnuson Moss Warranty Act allows consumers to have their cars serviced wherever they choose. Always read your warranty to understand what constitutes a covered service item. As long as detailed records are kept (as we do here for all of our customers) and the service intervals are met with quality parts your warranty will never be void.
Question: How do I know when I need a tune up?
Answer: Today’s automobiles do not require tune ups in the same way as older vehicles. Automobile manufacturers have set forth, in their recommended maintenance schedules, intervals for replacing spark plugs, PCV valves, Fuel filters etc., while recommending that other items related to engine operation be inspected for proper operation and/or adjustment, such as ignition timing, idle speed and other emission control related devices.